Deliveries and Collections

COLLECTIONS

Requesting collections

During Term time

Either call, email or request a collection in your new request form. Please remember:

• Allow up to 5 working days for our driver to be able to schedule a visit. At times of peak demand we get a lot of requests for collections and deliveries.
• Please ensure that your crates are ready! If we arrive and we can’t find anything it may take time to fit in a repeat visit – also it’s very expensive for us to send a driver!
• Let us know the number of crates that our driver should expect.
• If you know that other staff also need crates collecting, try to arrange for all crates to be ready at the same time – repeat visits can cause delays.

At half term

• Resources do not need to be returned at half term

Our summer holiday collections:

If you missed your date

• Drop any items off at the Schools Library Services (check our opening hours)
• contact us and let us know how many boxes are ready for us and we will visit as soon as we are able to in the new term. Please be aware that we will be prioritising deliveries during this time.
• Your next request may be delayed if you have too many overdue items.

• We will let the school know which day our driver will be calling
• Make sure that your resources are ready the evening before the collection day as we cannot guarantee a second visit if you miss the collection slot
• Please ensure that resources are correctly and tidily packed
  • Please don’t place heavy books on top of fragile items
  • Please return artefacts sets complete and in the original boxes
  • Artefacts and costumes are expensive and in high demand. Returning them on time and complete means that all teachers can benefit from these resources
• Resources must be left in the designated collection point in your school. Our driver will not have time to visit classrooms

Schools’ own resources

Teachers often return their school’s own resources to us in error. We will do our best to return these to you in crates labelled as ‘School’s Own’.

DELIVERIES

Keep an eye out for your delivery!

• If your delivery has not been received within 7 working days of the request being sent OR the first day of term (if you sent your request during or before the holiday), contact us so that we can resolve any problems
• Our driver will drop off all resources to the school reception or other area designated by your school. If a delivery cannot be found, please check with your school office/ site management. All deliveries will be signed for by a member of staff at your school
• Big books, posters, costumes and some artefacts will be delivered in bags and boxes. Please look out for poster rolls, boxes and bags as well as crates. All delivered items will be labelled with the teacher’s name

• Your delivery may be delayed if you have outstanding items on your ticket. If this is the case then we will attempt to contact you first by the email address provided and then by calling the school.

We’ve had several incidents when new crates have been delivered and not taken from the school reception by teachers. These have then been sent back by the school to the library service and the resources put back into stock!